CUSTOMER CARE
Contact Us
What is Adonia Couture's policy?
How long does delivery take?
Shiping and delivery?
How do I return an item?
Need some assistance? Contact us
The answer to your question could be right at your fingertips. Check our top Frequently Asked Questions above.
Still can't find what you're looking for?
You can reach our customer service via channels listed below from 9am and 6pm EVERY DAY of the week.
PHONE
Our Customer Care department is open between:
- 9am and 11pm - Monday to Friday
- 9am to 6pm - weekends
=MALAYSIA customers +60-553 441 521 (toll free)
TELEPHONE ORDERS
If you are having problems buying online you can also place your order over the phone by speaking with one of our home shopping representatives.
We will be happy to guide you through your shopping experience, assist with any questions that you may have and ensure completion of your order.
Please call: +44 844 984 0265 (calls charged at international rate) if you wish to place an order over the phone.
Find US
Email us customer@andonia couture.com
Call us +60-553 441 521
RETURNS
FAQ
We have 3 rules of returns Item(s) need to be returned
-
within 30 days of purchase;
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Unworn and unused with the original tags still attached; and
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In the original packaging which must be in the original condition.
DELIVERY
We aim to deliver orders within 8 working days of orders being placed. However, sometimes during busy sale periods, deliveries may take longer. Please note that Saturday and Sunday are not classed as working days. If you have not received your delivery in eight working days please contact our Customer Services department.
Please note, no changes can be made to the delivery address you have provided once your order has been placed.
Your order may be delivered by either your local postal service or by a courier. Depending on your area, most orders will be delivered by local postal service so the parcel will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
Larger orders will be delivered by courier. The courier may leave your order with a neighbour. If you are not home when the delivery is made, a notice card may be left by the courier service to advise on how and where your delivery can be collected. A signature may be required for larger deliveries. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page.
TRACKED AND FASTER DELIVERY
We aim to deliver orders within 5 working days of orders being placed. However, sometimes during busy sale periods, deliveries may take longer. Please note that Saturday and Sunday are not classed as working days. If you have not receieved your delivery in five working days please contact our Customer Services department.
Tracked and Faster orders will be delivered by courier. The courier may leave your order with a neighbour. If you are not home when the delivery is made, a notice card may be left by the courier service to advise on how and where your delivery can be collected. A signature may be required for larger deliveries. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page.
OTHER INFORMATION
Please note, no changes can be made to the delivery address after the order has been placed.